ARCO Investment Management (previously Optimal Fund Management Australia Pty Limited) “ARCO” is committed to safeguarding the personal information that we receive. We will hold personal information in confidence in accordance with the Australian Privacy Principles (“APPs”) and the Privacy Act 1988 (Cth) as amended (“Privacy Act”).
What is personal information?
Under the Privacy Act, personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
What personal information do we collect and why do we collect it?
We (through the registrars of our funds) may collect personal information from the investor (including your staff or representatives) in the funds. This information includes, but is not limited to, name, date of birth, contact details, Tax File Number, home address, country of residence, investment information and bank account information. We collect this information to facilitate your investment in the relevant funds and to comply with relevant laws, for example anti-money laundering and counter terrorism financing laws. We usually collect this information directly from you (or from your staff or representatives) and not from third parties.
We also collect information about individuals who are, or who are employed by, our shareholders, potential shareholders, service providers, advisors and suppliers. We may collect information about other individuals we deal with in our day to day business
We usually only collect business or work contact details. If individuals deal with us in their personal capacity we will collect the other information we need to provide our products and services. We collect this information to facilitate the relevant business purpose. We may also collect personal information from people who send us correspondence. Information collected includes name and contact details. We collect this information to deal with correspondence. We collect this information directly from the relevant individuals and not from third parties.
We will not generally collect sensitive (for example information on race, religion) or health information.
What if the information is incomplete or inaccurate?
ARCO may not be able to process your application to subscribe to the funds or provide you the services you are seeking.
How do we use and disclose personal information?
We use an investor’s personal information to process and administer their investment in our funds. We may disclose the information to our service providers including our administrators. The fund administrator may use and disclose information for permitted purpose to process personal data on our behalf and this may involve the transfer of information outside of Australia (including jurisdictions which do not have data protection laws that provide the same level of protections as Australia). Where we disclose information to a third party, confidentiality arrangements will be in place. Investors are deemed to have consented to such information being processed for the purposes referred to above and for receiving additional information about the full range of services offered by ARCO including subscribing to our newsletters.
Personal information will not typically be disclosed overseas unless required by relevant law.
We may be required by relevant laws to disclose personal information to a regulator (such as the Australian Transaction Reports and Analysis Centre, the Australian Taxation Office and other relevant Australian and international regulators) or to a court or tribunal.
How do we protect the confidentiality of personal information?
We will take reasonable steps to ensure that any identifiable personal information that we have collected is stored securely. The measures utilised include password protection to our systems, restricting access to our systems and education of staff.
You are not required to provide us with any personal information when visiting our website.
When you visit our website, or download information from it, our Internet Service Provider makes a record of your visit and records the following information: your internet address, your domain name if applicable, the date and time of your visit to the website, the pages you accessed and documents downloaded, the previous website you have visited and the type of browser you are using. This information is only used for statistical and website development purposes.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.
Access to personal information, corrections and complaints
You have a right to access any personal information we hold about you (although there are some exceptions to this) and correct any personal information that may be incorrect by contacting ARCO Investment Management at the address below. We may deny such a request in some circumstances, if we do this we will explain why.
Please note that the personal information we hold about you will be information that you (or your representative) have provided.
ARCO will respond to requests for access or correction within a reasonable time. ARCO may ask you to pay its reasonable costs of responding to your request.
You may also make a complaint to ARCO concerning a breach of the Privacy Act by writing to the address below. We will acknowledge complaints and provide a final response within 45 days of receipt of the complaint.
For further information about privacy issues, see the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
If you have a privacy concern, complaint or query, please contact +61 (3) 9660 9500 or by mail at:
ARCO Investment Management Pty Ltd
Level 2, 121 Flinders Lane
Melbourne VIC 3000
If you have further questions, you can contact us at the address or telephone number provided on our Contact page. For more information on how our registrar protects the privacy of personal information, see http://www.hsbc.com.au/1/2/footer/privacy-and-security.